Privacy Policy

1. Introduction

Sri Shyam Industries respects the privacy of individuals who visit, interact with or communicate through this website. This Privacy Policy explains how information may be collected, used, stored, disclosed and protected when you access or use our website.

The purpose of this Privacy Policy is to provide clear information about our approach to personal data and to help users understand their rights and choices.

By using this website, submitting an enquiry, requesting a quotation, communicating with Sri Shyam Industries through an online form, or otherwise providing information through the website, you acknowledge that you have read this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions and any other applicable policies published on the website.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through the Sri Shyam Industries website and through website-related communications and services.

It may apply when you:

browse the website;
submit a product enquiry;
request a quotation;
contact us through an online form;
request product or technical information;
communicate regarding an existing or prospective order;
subscribe to permitted business communications;
interact with website features; or
otherwise provide personal information through the website.

This Privacy Policy does not necessarily apply to information collected independently through third-party websites, applications or services that are not controlled by Sri Shyam Industries. Such third parties may have their own privacy policies and terms.

3. Information We May Collect

The information collected depends upon how you interact with the website and what services or information you request.

We may collect information such as:

3.1 Personal and Business Information

When you submit an enquiry or communicate with us, we may receive information including:

name;
company or organisation name;
designation or business role;
email address;
telephone or mobile number;
billing or shipping information, where required;
business address;
country or region;
product requirements;
quantity requirements;
packaging specifications; and
other information voluntarily provided by you.

You should provide only information that is reasonably necessary for your enquiry or transaction.

3.2 Product and Enquiry Information

If you request information about packaging products, we may collect details concerning your requirements, such as:

product type;
bag or packaging dimensions;
material preferences;
thickness;
colour;
printing requirements;
quantity;
intended application;
delivery destination;
customization requirements; and
other information necessary to prepare a quotation or respond to your enquiry.

Such information may be treated as business or commercial information where it does not identify an individual.

4. Information Collected Automatically

When you visit the website, certain technical information may be collected automatically through standard website technologies.

Depending on the website configuration and services being used, this may include:

IP address;
browser type;
device type;
operating system;
approximate geographic information;
pages visited;
referring website;
date and time of access;
duration of a website session;
interaction with website features; and
technical information relating to website performance.

This information may be used for security, analytics, troubleshooting, website improvement and legitimate operational purposes.

5. Cookies and Similar Technologies

The website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve user experience.

Cookies may help us:

remember certain preferences;
maintain website functionality;
understand how visitors use the website;
measure website performance;
identify technical problems;
improve navigation; and
support relevant analytics or marketing activities, where applicable.

The specific cookies used may depend on the website’s technical configuration and the third-party services integrated with it.

Where applicable law requires consent for particular categories of cookies or similar technologies, the relevant consent mechanism will be used.

You may also be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of the website.

6. Why We Collect Personal Information

Personal information may be collected and processed for legitimate and lawful business purposes, including:

responding to enquiries;
providing requested product information;
preparing quotations;
understanding customer requirements;
processing and managing orders;
communicating about products or services;
providing customer support;
arranging delivery or logistics;
maintaining business records;
managing commercial relationships;
preventing fraud and misuse;
maintaining website security;
improving website functionality;
analysing website usage;
complying with legal obligations; and
protecting our legitimate business interests.

We aim to collect and use personal information only for purposes that are reasonably connected with the relevant interaction or transaction.

7. Legal Basis for Processing

Where applicable data-protection law requires a specific legal basis for processing personal information, Sri Shyam Industries will process personal data in accordance with the applicable legal requirements.

Under India’s Digital Personal Data Protection Act, 2023, processing of personal data is generally tied to a lawful purpose and may be based on consent or specified legitimate uses under the Act.

Where processing is based on consent, the relevant notice and consent mechanism should provide sufficient information to enable an informed decision.

The Digital Personal Data Protection Rules, 2025 further require applicable notices to be presented clearly and independently and to describe the personal data being processed and the specified purpose for processing.

8. Information Provided Voluntarily

Some personal information is provided voluntarily by users.

For example, you may choose to provide information when you:

complete an enquiry form;
request a quotation;
ask for product specifications;
communicate with our team;
request assistance;
submit business information; or
provide information necessary for an order.

If you choose not to provide information that is reasonably necessary to respond to your request, we may be unable to provide the requested service or information.

We do not generally require users to provide unnecessary personal information merely to browse publicly accessible portions of the website.

9. Use of Information for Enquiries and Quotations

If you submit a product enquiry, the information provided may be used to understand your requirements and respond appropriately.

For example, an enquiry concerning Zipper Bags, Zipper Profiles, Slider Bags, Specialty Bags, Garment Bags, Hanger Bags, Biohazard Bags or other packaging products may require information concerning quantity, dimensions, material, thickness, printing, destination or intended application.

This information may be shared internally with personnel or service providers who need it to evaluate the requirement and prepare an appropriate response.

Submitting an enquiry does not automatically create a purchase obligation for either party.

10. Use of Information for Orders and Commercial Transactions

Where you proceed with a purchase or commercial transaction, information may be processed for purposes including:

order administration;
quotation management;
invoicing;
payment processing;
production planning;
customization;
shipping and delivery;
customer support;
accounting;
legal compliance; and
maintaining transaction records.

Additional information may be requested where reasonably necessary to complete the transaction or comply with applicable legal, tax, accounting or regulatory requirements.

11. Business Communications

Where you have requested information, submitted an enquiry or entered into a business relationship with Sri Shyam Industries, we may use the information provided to communicate with you concerning:

enquiries;
quotations;
product specifications;
order status;
delivery;
payment;
customer service;
technical matters; and
other communications directly related to the relevant business relationship.

Where promotional or marketing communications require consent under applicable law, the appropriate consent or other lawful basis will be relied upon.

You may have the right to withdraw consent or opt out of certain promotional communications, subject to applicable law and legitimate business requirements.

12. Information About Children

The website is intended primarily for business, commercial and general informational use.

We do not knowingly seek to collect personal information from children where such collection is prohibited or restricted by applicable law.

If we become aware that personal information has been collected from a child in circumstances where the applicable law requires additional safeguards or parental consent, we will take reasonable steps to address the situation in accordance with applicable legal requirements.

13. Accuracy of Personal Information

Users are responsible for providing information that is accurate, complete and reasonably current for the purpose for which it is provided.

Incorrect or incomplete information may affect our ability to:

respond to an enquiry;
prepare an accurate quotation;
process an order;
arrange delivery;
communicate with the appropriate person; or
provide customer support.

Where appropriate, users should notify us if information provided to Sri Shyam Industries needs to be corrected or updated.

14. Data Minimisation

Sri Shyam Industries aims to collect information that is reasonably relevant to the purpose for which it is being processed.

We do not intend to collect personal information merely because it is available or convenient to collect.

The amount and type of information requested may vary depending upon whether you are simply browsing the website, submitting an enquiry, requesting a quotation or completing a commercial transaction.

15. Retention of Personal Information

Personal information may be retained for as long as reasonably necessary for the purposes for which it was collected, including:

responding to enquiries;
maintaining customer and business records;
fulfilling contractual or commercial obligations;
accounting and taxation;
resolving disputes;
preventing fraud;
maintaining security; and
complying with legal or regulatory obligations.

The appropriate retention period may differ depending on the nature of the information and the purpose for which it is processed.

Where personal information is no longer required and there is no legal or legitimate reason to retain it, appropriate steps may be taken to delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

16. Sharing of Personal Information

Sri Shyam Industries does not sell or rent personal information merely because a visitor uses the website.

Personal information may, however, be shared where reasonably necessary to operate the website, respond to enquiries, fulfil commercial transactions, provide requested services, maintain security, or comply with applicable law.

Depending on the circumstances, information may be disclosed to appropriate third parties such as:

service providers;
technology and hosting providers;
website maintenance providers;
analytics providers;
communication service providers;
payment service providers;
logistics and delivery partners;
professional advisers;
legal or regulatory authorities; and
other parties where disclosure is legally required or otherwise permitted.

Third parties receiving personal information should only receive information reasonably necessary for the relevant purpose, subject to applicable legal and contractual requirements.

17. Service Providers and Business Partners

Sri Shyam Industries may engage third-party service providers to perform specific functions on its behalf.

Such providers may assist with:

website hosting;
website maintenance;
cloud infrastructure;
data storage;
enquiry management;
customer relationship management;
email delivery;
communication services;
analytics;
payment processing;
logistics;
cybersecurity;
technical support; and
other legitimate business functions.

Where such service providers process personal information on behalf of Sri Shyam Industries, reasonable measures may be taken to ensure that the information is handled only for the relevant purpose and in accordance with applicable requirements.

18. Payment Information

Where online payment facilities are made available, payment transactions may be processed through third-party payment service providers.

Sri Shyam Industries may not directly receive or store certain sensitive payment credentials, such as complete card information, where the payment is processed directly by an external payment provider.

Payment providers may process information according to their own terms and privacy policies.

Users should review the applicable payment provider’s policies before completing a transaction.

19. Logistics and Delivery Information

Where products are ordered for delivery, certain information may need to be shared with logistics, courier, transportation, freight, customs or other delivery-related service providers.

The information may include, where necessary:

recipient name;
delivery address;
telephone number;
shipment details;
order reference;
quantity or package information; and
other information required to complete delivery.

Such disclosure is intended to facilitate the relevant shipment or fulfilment process.

20. Analytics and Website Performance

Sri Shyam Industries may use analytics technologies to understand how visitors interact with the website and to identify areas for improvement.

Depending on the technology implemented on the website, analytics information may include:

pages viewed;
traffic sources;
device information;
browser information;
approximate location;
interactions with website elements;
session information; and
general website usage patterns.

Analytics information may be used to improve website navigation, content, performance, user experience and marketing effectiveness.

Where third-party analytics services are used, those services may process information in accordance with their respective privacy policies and applicable law.

21. Advertising and Marketing Technologies

Where applicable, Sri Shyam Industries may use online advertising or marketing technologies to understand the effectiveness of advertising campaigns and to reach relevant audiences.

Such technologies may involve cookies, pixels, tags, conversion measurement tools or similar mechanisms.

They may help us understand activities such as:

whether a visitor arrived through an advertisement;
whether an enquiry was submitted;
which website pages were visited;
how advertising campaigns perform; and
whether marketing communications are relevant.

Any use of such technologies should be carried out in accordance with applicable consent, privacy and data-protection requirements.

22. Third-Party Links

The website may contain links to third-party websites, platforms or services.

These may include links provided for:

business communication;
social media;
payment;
logistics;
product information;
external resources; or
other legitimate purposes.

Once you leave the Sri Shyam Industries website, the privacy practices of the third-party website will apply.

Sri Shyam Industries does not control the privacy policies, security practices or content of independent third-party websites and is not responsible for their practices except where applicable law provides otherwise.

23. Social Media and Communication Platforms

If the website provides links, buttons or integrations for social media or communication platforms, interaction with those features may result in information being processed by the relevant third-party platform.

For example, when you choose to contact a business through an external messaging or social platform, information may be processed according to that platform’s own privacy policy.

Users should avoid submitting confidential or highly sensitive information through third-party communication platforms unless the platform and communication method are appropriate for that information.

24. International Data Transfers

Sri Shyam Industries serves customers in India and international markets, including the UAE and EU countries.

Depending on the services, technology providers and business operations used, personal information may potentially be processed or stored in a country other than the country in which the individual is located.

Where personal information is transferred across borders, Sri Shyam Industries will take reasonable steps to comply with applicable data-protection and privacy requirements governing such transfers.

International processing may also be necessary for legitimate business purposes such as:

cloud hosting;
website infrastructure;
email communication;
customer relationship management;
analytics;
payment processing;
cybersecurity; or
international order fulfilment.

25. Data Security

Sri Shyam Industries takes reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

Security measures may include, where appropriate:

access controls;
authentication mechanisms;
secure website connections;
restricted access to business information;
security monitoring;
system maintenance;
backups;
employee or service-provider controls; and
other reasonable safeguards.

However, no internet transmission, website, database or electronic storage system can be guaranteed to be completely secure.

Users should therefore understand that providing information online always involves some level of risk.

26. Data Breach and Security Incidents

If Sri Shyam Industries becomes aware of a personal-data security incident that requires notification under applicable law, reasonable steps will be taken to investigate, contain and address the incident and to provide notifications or take other measures where legally required.

The response may include:

investigating the incident;
restricting unauthorized access;
securing affected systems;
assessing the nature and extent of the incident;
taking remedial measures;
preserving relevant records; and
notifying affected individuals or authorities where required by applicable law.

27. User Rights

Subject to applicable law, individuals may have rights concerning their personal information.

Depending on the applicable legal framework and circumstances, these may include rights relating to:

access to information;
correction or updating;
deletion or erasure;
withdrawal of consent;
restriction or objection to certain processing;
grievance or complaint handling; and
other rights provided by applicable law.

The availability and scope of these rights may depend on the individual’s location, the nature of the personal information and the legal basis for processing.

28. Right to Correction

Where applicable law provides such a right, an individual may request correction of inaccurate or incomplete personal information held by Sri Shyam Industries.

We may need to verify the identity of the person making the request before making changes to personal information.

Reasonable supporting information may be requested where necessary to ensure that the requested correction is accurate and legitimate.

29. Right to Deletion

Subject to applicable law, an individual may request deletion of personal information where there is no longer a lawful or legitimate reason for retaining it.

Deletion may not always be immediately possible where information must be retained for purposes such as:

compliance with legal obligations;
taxation or accounting;
contractual records;
dispute resolution;
fraud prevention;
security;
regulatory requirements; or
establishment or defence of legal claims.

Where retention is legally required, the information may be retained for the applicable period and handled appropriately during that period.

30. Withdrawal of Consent

Where processing is based on consent, an individual may have the right to withdraw that consent, subject to applicable law.

Withdrawal of consent does not necessarily affect the lawfulness of processing carried out before the withdrawal.

In some situations, withdrawal may mean that Sri Shyam Industries is unable to continue providing a particular service or processing a particular request.

For example, if certain information is necessary to fulfil an order, withdrawing permission for its processing may affect our ability to complete that transaction.

31. Marketing Preferences

Users may have the option to opt out of certain promotional communications.

Where an applicable communication contains an unsubscribe or preference-management mechanism, users may use that mechanism to manage their preferences.

Opting out of marketing communications will not necessarily stop essential business communications relating to an existing enquiry, quotation, order, payment, delivery or other transaction.

32. Grievances and Privacy Requests

Individuals who have questions, concerns or requests concerning the handling of their personal information may submit a privacy-related request through the appropriate communication channel provided by Sri Shyam Industries.

Depending on the nature of the request, we may ask for sufficient information to:

verify the requester’s identity;
understand the issue;
locate relevant information;
investigate the concern; and
provide an appropriate response.

Requests will be handled within the timeframes and according to the procedures required by applicable law.

33. Identity Verification

Privacy and data-access requests must be handled carefully because releasing personal information to an unauthorized person may itself create a privacy risk.

Accordingly, Sri Shyam Industries may take reasonable steps to verify the identity or authority of a person making a request before disclosing, correcting or deleting personal information.

The level of verification may depend on the nature and sensitivity of the requested information.

34. Personal Information of Business Contacts

Where an individual communicates with Sri Shyam Industries on behalf of a company, organisation or other business entity, the information provided may be processed for legitimate business communication and relationship-management purposes.

Such information may include the individual’s:

name;
designation;
business email;
business telephone number;
company information; and
professional communication history.

The individual should ensure that they are authorised to provide information on behalf of their organisation where such authority is required.

35. Information Received from Third Parties

In certain circumstances, Sri Shyam Industries may receive information about an individual from another person or organisation.

For example, a business contact may provide information concerning an employee, purchasing representative, logistics contact or other authorised business representative.

Such information will be handled in accordance with applicable law and used only for legitimate business purposes connected with the relevant relationship or transaction.

36. Fraud Prevention and Website Security

Information may be processed to detect, prevent and investigate:

fraudulent enquiries;
unauthorized access;
abusive activity;
malicious activity;
payment-related fraud;
suspicious transactions;
attempts to compromise website security; and
other activities that may harm users, Sri Shyam Industries or third parties.

Where legally permitted, relevant information may be disclosed to authorities, professional advisers, security providers or other appropriate parties when necessary to investigate or prevent unlawful activity.

37. Legal and Regulatory Disclosure

Sri Shyam Industries may disclose personal information where reasonably necessary to:

comply with applicable law;
respond to a lawful request from an authority;
comply with a court order;
meet regulatory obligations;
enforce contractual rights;
protect the rights or property of Sri Shyam Industries;
investigate suspected unlawful activity; or
protect the safety or security of individuals or systems.

Where disclosure is legally permitted to be restricted or delayed, appropriate consideration may be given to the circumstances before disclosure is made.

38. Corporate Transactions

If Sri Shyam Industries undergoes a merger, acquisition, restructuring, sale of assets, business transfer or similar corporate transaction, personal information may be transferred as part of the relevant business assets or records, subject to applicable law.

Any recipient of such information may be required to handle it in accordance with applicable privacy obligations.

39. Responsible Handling of Personal Data

Sri Shyam Industries aims to handle personal information responsibly, transparently and only for legitimate business or legal purposes.

The nature of personal-data processing may vary depending on how an individual interacts with the website. A visitor who only browses publicly available pages may provide little or no personal information, whereas a customer requesting a quotation or placing an order may need to provide substantially more information.

We seek to maintain appropriate safeguards throughout the relevant information lifecycle, including collection, use, storage, access, disclosure and deletion.

40. Purpose Limitation

Personal information should be used for the purpose for which it was collected or for another purpose permitted by applicable law.

For example, information submitted through a product enquiry may be used to understand the customer’s requirements, prepare a quotation and communicate regarding that enquiry.

We do not intend to use personal information for unrelated purposes in a manner inconsistent with applicable privacy requirements.

Where a materially different purpose requires consent under applicable law, appropriate consent or another lawful basis will be obtained where required.

41. Access to Personal Information

Subject to applicable law, individuals may request information concerning the personal data processed about them.

A request may require sufficient details to identify the relevant individual and locate the applicable records.

Certain information may not be disclosed where disclosure is restricted by law or where doing so would adversely affect the rights, privacy or security of another person.

Where a request cannot be fully fulfilled, the reasons may be explained to the extent legally permissible.

42. Data of Employees and Business Representatives

Personal information relating to employees, representatives, suppliers, contractors and other business contacts may be processed as part of normal business operations.

Such processing may be necessary for purposes including:

business communication;
procurement;
vendor management;
contracts;
payments;
logistics;
customer relationship management;
security;
compliance; and
administration.

The information handled may vary according to the individual’s relationship with Sri Shyam Industries.

43. Third-Party Data Processors

Some services necessary for operating the website or business may be provided by third parties.

Where a third party processes personal information on behalf of Sri Shyam Industries, appropriate contractual, technical or organisational measures may be used where reasonably appropriate to protect that information.

Third-party providers may include categories such as:

website hosting companies;
cloud service providers;
IT service providers;
CRM platforms;
communication platforms;
analytics providers;
payment providers;
logistics providers;
cybersecurity providers; and
professional service providers.

The actual providers used may change from time to time depending upon operational requirements.

44. Automated Processing and Profiling

Certain website or marketing technologies may automatically process technical or interaction information.

For example, analytics or advertising systems may use information about website interactions to measure campaign performance or understand general visitor behaviour.

Sri Shyam Industries does not intend to make solely automated decisions that produce legal or similarly significant effects on individuals through ordinary website interactions unless such processing is separately disclosed and permitted by applicable law.

Where applicable law provides specific rights concerning automated decision-making or profiling, those rights will be respected.

45. Search Engines and Public Information

Certain information published by Sri Shyam Industries on the website is intended to be publicly accessible.

Publicly available business information may therefore be indexed by search engines or accessed by other internet users.

Users should not submit confidential personal information, passwords, financial credentials or other sensitive information into publicly visible website areas.

46. User-Submitted Content

If the website permits users to submit reviews, comments, enquiries, testimonials, documents, images or other material, users should ensure that they do not unnecessarily disclose personal or confidential information belonging to themselves or another individual.

Any user-submitted material may be processed for the purpose for which it was submitted and in accordance with applicable law and the relevant website terms.

Sri Shyam Industries may remove or restrict content where reasonably necessary for legal, security, technical or operational reasons.

47. Confidential Business Information

Personal information and confidential commercial information are not necessarily the same thing.

If a customer provides confidential information relating to product specifications, manufacturing requirements, designs, pricing, business plans or other commercially sensitive matters, such information may be handled in accordance with applicable contractual obligations and business practices.

Customers should clearly identify information that requires special confidentiality treatment where appropriate.

Where a separate confidentiality or non-disclosure agreement exists, its terms will govern the relevant confidential information to the extent applicable.

48. Data Retention and Secure Disposal

Personal information will generally be retained only for as long as reasonably necessary for the relevant purpose or as required by applicable law.

When personal information is no longer required, reasonable steps may be taken to:

delete it;
anonymise it;
securely destroy it; or
otherwise place it beyond ordinary operational use.

Retention may continue where necessary for legal claims, accounting, taxation, regulatory requirements, security, fraud prevention, dispute resolution or other lawful purposes.

49. Data Storage

Personal information may be stored using physical records, electronic systems, cloud infrastructure or other business systems appropriate to the nature of the information.

Access to personal information may be restricted to persons who reasonably require access for their responsibilities.

Security and access controls may be reviewed or updated as business systems and technology evolve.

50. European Union and International Privacy Considerations

Sri Shyam Industries targets customers in India, the UAE and EU countries.

Where individuals located in the European Economic Area or another jurisdiction with additional data-protection requirements interact with the website, additional privacy rights or obligations may apply depending on the circumstances and the nature of the processing.

Where the General Data Protection Regulation (GDPR) or another applicable privacy law applies, processing will be undertaken in accordance with the requirements applicable to that processing.

Depending on the circumstances, individuals may have rights such as:

access to personal data;
correction;
deletion;
restriction of processing;
objection to processing;
data portability;
withdrawal of consent; and
the right to lodge a complaint with a competent supervisory authority.

The availability of a particular right depends upon the applicable law and the specific circumstances.

51. International Users

Users accessing the website from outside India should understand that Sri Shyam Industries operates an international business and that information may be processed in jurisdictions different from the user’s country.

By submitting information, users acknowledge that international processing may occur where legally permitted and reasonably necessary for the relevant business purpose.

Where applicable law imposes specific requirements for international transfers, appropriate safeguards will be considered and implemented as required.

52. Children’s Privacy and Consent Requirements

Where applicable law imposes specific requirements concerning children’s personal information, Sri Shyam Industries will follow those requirements.

We do not intentionally design ordinary product-enquiry services to target children.

If information relating to a child is submitted in circumstances requiring parental or lawful guardian involvement, appropriate measures may be taken in accordance with applicable law.

53. Links to Other Privacy Policies

Third-party services accessible through or connected with the website may have their own privacy policies.

Examples may include payment services, social-media platforms, advertising services, analytics tools, communication platforms and external websites.

Sri Shyam Industries encourages users to review the relevant third party’s privacy policy before providing personal information directly to that third party.

54. Changes to This Privacy Policy

Sri Shyam Industries may update this Privacy Policy when necessary to reflect changes in:

applicable privacy laws;
regulatory requirements;
website functionality;
business operations;
information-processing practices;
technology;
security measures; or
third-party services.

Where material changes are made, appropriate steps may be taken to provide notice where required by applicable law.

The updated Privacy Policy will apply from the time it becomes effective, subject to any mandatory legal requirements.

Users are encouraged to review this page periodically.

55. Relationship with Other Website Policies

This Privacy Policy should be read together with the website’s Terms & Conditions and any other policies that specifically apply to particular products, services, transactions or features.

Where another policy contains specific provisions concerning personal information, those provisions should be interpreted consistently with this Privacy Policy unless applicable law requires otherwise.

56. Legal Compliance

Sri Shyam Industries intends to process personal information in accordance with applicable privacy, data-protection, cybersecurity, consumer-protection and other relevant laws.

For operations in India, this may include applicable provisions of the Digital Personal Data Protection Act, 2023, together with rules, notifications and other requirements that become applicable to the relevant processing activities.

For international users, additional legislation may apply depending on the user’s location and the circumstances of processing.

No provision of this Privacy Policy is intended to remove or restrict a right or protection that cannot lawfully be excluded.

57. No Absolute Security Guarantee

Although reasonable safeguards may be implemented, no organization can guarantee that personal information will always remain completely secure.

Internet-based systems may face risks including:

unauthorized access;
malware;
phishing;
hacking;
technical failures;
human error;
third-party security incidents; and
other unforeseen events.

Users should therefore take reasonable precautions when communicating online and should not submit unnecessary sensitive information through ordinary website forms.

58. Privacy Complaints and Grievances

If you believe that your personal information has been handled improperly or that your privacy rights have not been appropriately addressed, you may raise a privacy-related grievance through the applicable communication mechanism provided by Sri Shyam Industries.

A grievance should, where possible, contain enough information to enable the issue to be investigated.

This may include:

the nature of the concern;
the relevant website interaction;
approximate date of the interaction;
information necessary to identify the relevant request; and
the remedy or clarification being sought.

We may request additional information where reasonably necessary to investigate the matter.

59. No Waiver of Statutory Rights

Nothing in this Privacy Policy is intended to waive, restrict or remove any statutory privacy or data-protection right that cannot legally be waived.

Where a provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement shall prevail to the extent of the conflict.

60. Severability

If any provision of this Privacy Policy is found to be unlawful, invalid or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it lawful or enforceable where legally permitted.

If modification is not possible, the affected provision shall be treated as severed.

The remaining provisions shall continue to apply to the extent permitted by law.

61. Interpretation

Headings in this Privacy Policy are provided for convenience and do not affect the interpretation of the provisions.

References to applicable laws include applicable amendments, rules, regulations, notifications and legally enforceable replacements, where relevant.

The terms used in this Privacy Policy should be interpreted according to the context in which they appear and the requirements of applicable law.

62. Acceptance and Continued Use

By accessing or using the Sri Shyam Industries website, submitting an enquiry, requesting a quotation, communicating through website facilities or otherwise providing personal information through the website, you acknowledge that you have had an opportunity to review this Privacy Policy.

If you do not agree with the applicable privacy practices described here, you should avoid submitting personal information through the website and discontinue use of features that require such information, subject to any rights or obligations arising under applicable law.

Continued use of the website after an updated Privacy Policy becomes effective may constitute acknowledgement of the updated policy where permitted by applicable law.

63. Final Privacy Commitment

Sri Shyam Industries recognizes that privacy is an important part of maintaining trust with customers, business partners, website visitors and other individuals.

Our objective is to collect and use personal information responsibly, maintain reasonable safeguards, provide transparency concerning our information practices and comply with applicable privacy and data-protection requirements.

As our website, technology and business operations develop, our privacy practices may also evolve. This Privacy Policy is intended to provide a clear framework for those practices while preserving the rights and protections available to individuals under applicable law.